Gujarat road transport body launches QR code-based passenger feedback system

• PTI

• Published On Apr 17, 2026 at 01:32 PM IST

The GSRTC is preparing to install more than 400 special QR codes.

“>

The Gujarat State Road Transport Corporation (GSRTC) has launched a QR code-based passenger feedback rating performance system to improve their convenience and enhance service efficiency, officials said on Wednesday.

The transport corporation recorded an overall passenger satisfaction rating of 4.5 out of 5 for March 2026, based on 1,702 feedback responses, an official release said.

It has installed QR codes behind the seats in premium buses (AC and Volvo) and at least one code in every bus. Passengers can scan the code, enter basic details (name, email, mobile number, ticket/PNR), and rate services such as cleanliness, comfort, punctuality, staff behaviour, safety, and overall experience. They can also upload photos for specific complaints.Recently, passengers travelling in AC and Volvo buses used the QR code system to report issues related to unpleasant odours, which were resolved by installing air fresheners in all AC and Volvo buses across the state, the release said.

As per the analysis report of the performance system for March 2026, safety emerged as the highest-rated category with a score of 4.7, followed by staff behaviour at 4.6 and cleanliness at 4.5, according to the release.

A majority of passengers awarded 5-star ratings to GSRTC services, with staff behaviour receiving high appreciation, it added.

“The corporation witnessed a surge in responses towards the end of the month, with 372 feedback entries recorded in the final week. Overall, the GSRTC received a total of 1,702 feedback submissions through the new system. The report concludes that the corporation continues to maintain a strong reputation for safety and service quality,” the release said.

Under the leadership of Prime Minister Narendra Modi and the guidance of Chief Minister Bhupendra Patel, the state’s public transport system has been undergoing a transformation, the release said.

“Under the leadership of Chief Minister Bhupendra Patel, we have been transforming the public transport system through a series of initiatives to improve service efficiency and passenger satisfaction. The passenger feedback rating system has received a tremendous response, and immediate action is being taken based on feedback. As a result, GSRTC’s performance ratings are overwhelmingly positive,” Deputy Chief Minister Harsh Sanghavi said.

Due to various initiatives, the number of daily passengers travelling in GSRTC buses has increased from 25 lakh to 27 lakh over the past year. We have set a target of reaching 30 lakh daily passengers in the coming months. Public transport remains our top priority, he added.

The GSRTC is preparing to install more than 400 special QR codes. The corporation operates over 8,000 buses daily, with an average of 2.7 million passengers travelling every day, as per the release.