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In the 21-minute Audio Interview, Mr. Ings discusses these questions:
- What trends are you seeing in nationwide dealer conversations?
- What are the major operational shifts dealers will face in 2026?
- How is technology reshaping the customer experience in fixed operations?
- What defines a high-performing service department today?
- What can dealers do about the technician shortage?
- What are some quick wins that dealers can implement today?
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